THE UK’s fastest growing coach operator FlixBus has announced Glenn Taylor, from coach operator partner McGill’s, as its 2022 ‘Driver of the Year’.
Glenn, who moved to Dundee, Scotland over 20 years ago, received the award for achieving the highest star rating of any driver on the FlixBus UK network. The star rating is as the average of the cumulative survey score given by FlixBus customers for each journey in 2022.
Senior Operations Manager James Barlow from FlixBus UK said: “We truly value our drivers, as the heart of FlixBus and the face of our brand. This award represents our gratitude to Glenn for being an outstanding driver.
“We’re thrilled to present the first ‘FlixBus Driver of the Year’ award, a really special honour because it’s based entirely on customer feedback. It’s the first award of many as we build the largest coach network in the country.”
Driving buses for over eight years, Glenn has been a FlixBus driver for long-term partner McGill’s since 2022, operating its daily Glasgow to Aberdeen route.
Glenn said: “I was asked to come in to work early with no idea as to why! When I found out, I was made up. I would like to thank FlixBus for the award – it’s a real honour to win this.”
The award was presented to Glenn by Colin Napier, McGill’s Group Service Delivery Director at its Dundee training academy, where he was presented with a coveted remote controlled FlixBus.
“We’re really proud of Glenn, and indeed all our drivers, who consistently receive high praise and strong feedback scores from FlixBus passengers,” commented Colin Napier.
A recent announcement from McGill’s and FlixBus explained that an additional 18 coaches would be added to the FlixBus network, taking the total number 25. As such, McGill’s is currently recruiting drivers and those considering a career in the industry.
“We’ve just launched a driver training plan which supports coach drivers to obtain a recognised qualification, as well as our three in-house driver training academies. We hope to hear from individuals who believe they have what it takes to match the calibre we expect. Glenn has raised the bar high!” added Colin.
When asked what he thought made a great driver, Glenn concluded: “Safety is always first priority, but passenger experience is a very close second. For me, the passengers are everything. I’ve always worked with the public and I believe you should treat everyone how you would want to be treated as a customer.”
