Theresa Lawson announced as the new owner of ESP Group

Theresa Lawson (ESP Group CEO)

ESP Group, a renowned global contact centre, technology and production partner is pleased to announce the appointment of Theresa Lawson as the new owner following a management buyout. 

Over the past 30 years ESP Group, which consists of two operating companies, Journeycall and Systex, and over 300 staff, has earned its prestigious reputation as a trusted partner for companies worldwide, delivering exceptional results and exceeding client’s expectations. 

Theresa Lawson’s journey with ESP Group started in 2006 when she joined Journeycall, initially as a part-time call handler. Since then, the company has experienced significant growth, thanks to their emphasis on providing the best possible service, winning high profile contracts with clients such as Transport for London. Theresa has grown alongside the company, becoming Managing Director of Journeycall in 2014, and CEO of Journeycall’s parent company, the ESP Group, in 2019. Her longstanding dedication and leadership within the organization, combined with her expertise, uniquely position her to take the helm as owner.

With a successful track record as the CEO of ESP Group, Theresa brings a wealth of experience to her new role. Theresa’s acquisition of the ESP Group follows the decision of founder Terry Dunn to retire. Theresa’s husband Iain is also a director while her eldest daughter Kira, 24, is Operations Manager. Younger daughter Freyja works a Saturday shift.

Commenting on her new position, Theresa Lawson stated: “When the opportunity to buy the business presented itself, it felt like a natural progression and the right move for the business, myself, and my family. Having started on the phones 17 years ago, it is a business I love and believe in, and it feels a privilege for my family to be the future caretakers. It is also with immense pride that through the acquisition I am able to work alongside both my husband and my two daughters. As a family, we can grow the business in our respective areas. Going forward, the priority as always is to ensure that we continue to offer and deliver a market-leading service with fair and transparent pricing”.

The transition in leadership signifies a commitment to maintaining ESP Group’s reputation for delivering worldclass customer experience services and tailored solutions that remove barriers between clients and their customers, making life simple.

For more information about ESP Group and their comprehensive services, please visit

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