Independent insurance brokers promotes former trainee to Head of Operations

Kally Shane who has been promoted to Head of Operations at H&H Insurance Brokers

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A FORMER trainee has risen through the ranks to become Head of Operations at a leading independent insurance brokers.

Kally Shane leads the team of account handlers, administrators and apprentices at H&H Insurance Brokers, which operates across the North of England, the Scottish Borders and Wales.

Kally, who joined H&H Insurance Brokers as trainee account handler 12 years ago, is now part of the firm’s leadership team, reporting to Managing Director, Paul Graham.

Kally, who is from Carlisle, said: “I’m delighted to have been given the opportunity to further my career as the business has grown and evolved.

“I enjoy working with clients and ensuring they have peace of mind when it comes to insurance and a great experience with us.

“We have a fantastic team at H&H Insurance Brokers who are all dedicated and committed to delivering a first-class service for our clients. 

“I work with the team on their personal development and training to ensure they continue to improve, both as individuals but also as a business, which helps us achieve our ‘Why?’ of ‘Changing the way people think about insurance’.”

H&H Insurance Brokers arranges a broad portfolio of insurance for farmers, agricultural contractors, and all types of rural businesses. The firm also operates in the commercial, tourism and hospitality, and property sectors, and offers a number of specialist products.

It has offices in Carlisle; Durham; Newtown St Boswells in the Scottish Borders, and Ruthin in North Wales.

Paul Graham, Managing Director of H&H Insurance Brokers, said Kally’s career development within the firm demonstrated its commitment to investing in its team.

He said: “Kally’s progression to become Head of Operations is an excellent example of our ongoing investment in the training and development of our team.

“Her enthusiasm, expertise and experience are highly valued by both the team and our clients, and this promotion was the next natural step on her career path.”

Kally joined H&H Insurance Brokers in February 2010 and achieved her Certificate in Insurance two years later. She was promoted to Account Handler Supervisor in 2015, and was made Operations Manager in 2018 before moving to her current role as Head of Operations.

She is married to Dean and the couple have a one-year-old daughter, Nola.

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