Gildeas Solicitors has experienced its busiest summer period in the firm’s history after recording a 22% increase in July of private referrals for personal injury cases compared to the same month last year.
The firm’s director, Sanjeev Bali believes the growth is due to a significant change to client service, which now involves a bespoke, personal approach for those who have sustained serious or life-changing injuries.
Mr Bali said:
“Personal injury cases tend to follow a seasonal pattern, whereby our busiest months are September to March. However, we have noted an increase in private referrals this year, with busier than usual summer months.
“We have made a number of robust strategic decisions in the past year, including a commitment to building better relationships with our clients from the outset.
“As part of this, we now offer a tailored and more personal service for clients, which includes a face to face consultation to fully understand their circumstances and needs. This allows us to establish early rapport with clients, ensuring a high level of care and helping to achieve better results.”
The firm has increased staffing levels to help deliver the new tailored service for the most serious cases and it is likely additional resources will be required later in the year to support future growth.
Mr Bali added: “We are continuing to grow, and this increase in cases reflects well on the team and their hard work. I look forward to welcoming fresh faces and talent to the business in the near future.”
