RentLocally, the Edinburgh-based property agency, has proudly received the Gold award for the best Letting Agent in Scotland at the esteemed ESTAS Customer Service Awards 2023. This recognition was announced at the grand Grosvenor House in London, a prestigious event hosted by the renowned TV property presenter, Phil Spencer. The awards ceremony, which celebrated its 20th anniversary this year, marked a significant milestone in the UK property sector.
The ESTAS Customer Service Awards are a pinnacle in the property industry, offering a platform for customers to provide their feedback and opinions on estate and letting agents based on their moving experience. These awards are powered by the ESTAS’ own customer review platform, which compiles ratings from clients who have engaged with agents throughout the property journey. The 2023 results were derived from a staggering 300,000 customer review ratings. RentLocally, founded in Edinburgh and with branches spanning across Scotland, began its journey in 2008 with a mere 8 properties under its management. Over the years, the company has experienced remarkable growth and now expertly oversees 2000 properties. The agency’s dedicated team, comprised of over 50 partners and staff, has consistently strived for excellence in customer service. RentLocally stands out in the industry due to its unique in-house software system, which minimises administrative tasks and maximises time spent with clients. The agency prioritises personal interactions, which set them apart from the average letting agent. John Horsburgh, Managing Director of RentLocally, expressed his delight at receiving this prestigious award. He said, “In our 15th year of business, we are, of course, delighted to receive these prestigious awards. It is a testament to our amazing team’s hard work and dedication to customer service. We continually strive for excellence, and our incredible systems allow us to devote more time to our customers than the average letting agent. We look forward to continuing to grow even in these challenging times within the market.” RentLocally’s Gold award at the ESTAS Customer Service Awards 2023 is a testament to their unwavering commitment to exceptional customer service and their unique approach to property management. This recognition cements their position as one of the leading property agencies in Scotland and the UK.
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