OPUS Trust Communications, the omni-channel communications expert and owner of Critiqom based in Bellshill, has become the first UK company to enter into an agreement with global customer experience specialist, Quadient.
Joining its Digital Now program, Opus Trust will have access to Quadient’s global team of consultants and expertise that covers both traditional print and digital markets. The business will also benefit from enhanced capability to deliver end-to-end, two-way digital solutions to improve customer experience and drive down operational costs.
Through Quadient’s enablement program, Opus Trust can improve efficiencies in relation to all its digital communication services. Furthermore, with the ability to understand and optimise each step of an organisation’s digital transformation journey, the company will use this insight to recommend how clients can improve customer engagement and the communications process.
Tony Strong, Opus Trust Communications CEO, said: “With a strategy to be the UK’s trusted partner of choice for omni-channel communications, building on our existing capability within the digital transformation space is essential.
“Becoming the first UK company to join Quadient’s Digital Now program will give us access to world class digital communication expertise that will further strengthen our impressive in-house digital skillset.
“This will help existing and prospective clients deliver excellent customer journeys, providing even more reason to make Opus Trust their communication partner of choice.”
Stephen Dearing, vice president CXM (UKI), said: “We are extremely proud to welcome Opus Trust as the first UK company to become part of the program, and gain membership to the Quadient Digital Now club.”