Hymans Robertson has partnered with Heka Global to use global public records and open-web information to help pension schemes trace members whose contact details are no longer current.
Work will begin with two UK pension schemes, with the expectation that the service will extend to other schemes. The partnership adds to the consultancy’s existing data quality, tracing and member engagement capabilities.
Heka’s approach combines traditional data sources with current digital information from the open web. It checks information across multiple sources to identify and verify contact details, life status and next-of-kin information.
The technology is intended to address gaps that can emerge in pension records built up over decades as members move home, change names or relocate overseas. Heka says conventional tracing sources, including electoral registers, credit-reference data, property records and mortality data, can offer limited visibility when people leave the UK or have little recent presence in UK datasets.
Rather than replacing those sources, its service supplements them with global records, identity consistency checks and cross-source validation. The resulting information is intended to help schemes establish a more current picture of their membership and decide what action to take.
Asef Uddin, Client and Delivery Lead at Hymans Robertson, said: “Delivering high-quality administration and positive member outcomes relies on having complete, current and reliable member data. While data quality has long been a focus for pension schemes and administrators, maintaining accurate records remains an ongoing challenge as members’ circumstances change.
“This partnership with Heka Global further strengthens the services and solutions we can offer our clients, complementing our existing data quality, tracing and member engagement capabilities and partnerships. By enhancing our offerings we can help clients improve member communications, reduce operational risk and ultimately deliver better outcomes for members.”
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Heka says it has delivered projects for more than 40 UK pension schemes. Its data is hosted in Ireland, and it does not contact scheme members directly.
Hymans Robertson employs more than 1,250 people across offices in Glasgow, Edinburgh, London and Birmingham. Alongside pensions, investments, benefits and risk consulting, it provides data and technology solutions to employers, trustees and financial services institutions.
